Microsoft has failed to explain to corporate customers the repercussions of the twice-a-year schedule that will deliver Windows 10 upgrades each March and September, an analyst argued today.
There are too many uncertainties about the upgrade schedule, a critical part of Microsoft’s “Windows as a service” model, said Michael Cherry, analyst with Directions on Microsoft.
“Customers shouldn’t have to figure this out,” Cherry said, referring to unanswered questions he had after participating in an online “Ask Me Anything”-style discussion that Microsoft hosted two weeks ago. “We shouldn’t even be having this conversation about, ‘Maybe they mean this, or maybe they mean that.’ They should have told us, ‘Here’s how it works, here’s the documentation, here’s the TechNet article, here’s everything.'”